FAQs
Business Information
Store: Covemuse
Legal entity: SWIFTLINK E-COMMERCE LIMITED
Business Registration Number: 79551763
Registered address: 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Email: info@covemuse.com
Support hours: Monday-Friday; replies are usually sent within 1-2 business days.
Last updated: September 10, 2026 Version: 2026-09-10
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Still unsure? Start with these practical answers.
1. Product Questions
Q: What is a Sea Glass Mosaic Art Kit?
A: It is a hands-on craft kit designed to help you arrange sea-glass-style pieces into a decorative mosaic. Designs, contents, dimensions, and display formats vary, so review the selected product page for exact details.
Q: Are the kits suitable for beginners?
A: Many designs are beginner-friendly and include guidance. Choose a design that matches your preferred difficulty level and follow the instructions supplied with the kit.
Q: What is included?
A: Contents vary by design. The product page and received package identify the materials and accessories included with your selected kit.
Q: Can I display the finished mosaic?
A: Yes. Depending on the selected format, the completed piece can be displayed as wall art, shelf decor, a suncatcher, or another decorative accent.
2. Orders & Shipping
Q: How long does processing take?
A: Orders are generally processed within 1-3 business days. Delivery time depends on destination, product availability, shipping method, and carrier conditions.
Q: Can I change or cancel an order?
A: Contact us as soon as possible. We may be able to help before processing begins, but changes cannot be guaranteed after fulfillment starts.
Q: What if my package arrives damaged or incomplete?
A: Email us promptly with your order number and clear photos of the package and contents so we can review the issue.
3. Returns, Refunds & Support
Q: Can I return a kit?
A: Eligible unused items in their original condition may be returned according to our Return & Refund Policy. Opened or used craft materials may not qualify.
Q: How long does a refund take?
A: After approval, we issue the refund to the original payment method. Your bank or payment provider may require additional processing time.
Q: How can I contact Covemuse?
A: Email info@covemuse.com. We aim to reply within 1-2 business days.
4. Payment
Q: What payment methods are accepted?
A: Available payment methods are shown securely at checkout and may vary by location or device.
Q: Is payment information secure?
A: Checkout information is processed through encrypted third-party payment providers. Covemuse does not display your full card details.
5. Product Safety
Q: Who are the craft kits intended for?
A: Unless a product page states otherwise and provides the required testing information, our craft kits are intended for adults and ages 14+ with adult supervision.
Q: What safety precautions should I follow?
A: Kits may contain small parts, decorative pieces, tools, adhesive or electrical accessories. Keep components away from young children and pets, work in a ventilated area, avoid eye and skin contact with adhesive, wash hands after use and follow the package instructions.
Q: What if a kit includes an LED or battery accessory?
A: Follow the supplied instructions, keep batteries away from children and do not use damaged battery compartments. Stop use if an accessory becomes hot, damaged or wet.