Returns & Exchange

You may request an eligible return within 30 days after confirmed delivery. Contact info@covemuse.com before sending anything back so we can provide the return instructions and destination.

Eligibility

Change-of-mind returns must be unused, unassembled and in the original condition with all parts, instructions and packaging. Proof of purchase is required. Customer-paid return shipping applies to change-of-mind returns unless mandatory law states otherwise.

Incorrect, Damaged or Defective Items

Report the issue within 7 days of delivery with your order number and clear photos. When verified, we will offer an appropriate replacement or refund and cover reasonable return shipping when a return is required.

Refund Timing

We inspect returned goods and notify you of the decision. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time. Original express-shipping charges are not refundable unless required by law or the return results from our error.

Exclusions

Used or assembled craft materials, opened consumables, gift cards and items returned without authorization may be ineligible, except where mandatory consumer law provides a remedy.

Business Information

Store: Covemuse
Legal entity: SWIFTLINK E-COMMERCE LIMITED
Business Registration Number: 79551763
Registered address: 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Email: info@covemuse.com
Support hours: Monday-Friday; replies are usually sent within 1-2 business days.

Last updated: September 10, 2026   Version: 2026-09-10

Nothing in this policy limits any mandatory consumer rights available under applicable law.