💎 Peacock Bloom Orchid

SHIPPING & DELIVERY POLICY

At growpalsco, we are committed to delivering our Seeds to your doorstep as quickly and securely as possible. Below you will find everything you need to know about our shipping processes and timelines.

1. ORDER PROCESSING TIME

All orders undergo a processing period before shipment:

• Normal Processing: 
  Orders placed on weekends or public holidays will begin processing on the next business day
  (Monday–Friday).
• Weekends & Holidays: 
  Orders placed on weekends or public holidays will begin processing on the next business day
• Customized Orders: If your order includes personalized items, please allow an additional 3–5 business days for customization.

2. DELIVERY TIME

Your total waiting time is calculated as follows:

Total Delivery Time = Processing Time + Shipping Time

• Estimated Timelines: Shipping times vary based on your destination. While we strive for speed, delays may occasionally occur due to high order volumes or local postal service disruptions.
• Peak Season: During major shopping events (e.g., Black Friday, Christmas, and Chinese New Year), delivery times may be extended. We appreciate your patience during these busy periods.

SHIPPING COSTS & FREE SHIPPING POLICY

Standard Shipping Costs:

· Free Shipping: Enjoy complimentary shipping on orders of $49 or more!

Standard Shipping:

• United States: A flat rate of $4.99 applies for orders under $49
• This ensures reliable delivery of your items.

· We occasionally offer free shipping promotions. Check our website or subscribe to our newsletter for updates.

4. SHIPPING DESTINATIONS & ESTIMATED TIMES

We offer door-to-door delivery via Air Shipping to the following regions:

5. SHIPMENT TRACKING

Once your package has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can monitor your package's journey by visiting our Track Your Order page.

6. CUSTOMS DUTIES & TAXES

In most cases, customers do not need to bear customs tax. However, customs policies vary. In the event that additional customs charges or import duties are applied by local authorities, the customer will be responsible for covering these costs.

7. ADDRESS ACCURACY & FAILED DELIVERY

To ensure successful delivery, customers must provide accurate and complete shipping information (Name, Address, and Phone Number).

• Important: If an order cannot be delivered due to incorrect or insufficient details provided by the customer, we are unable to process a replacement and reserve the right to refuse a refund.

8. CONTACT US

If you have any questions regarding your shipment, our team is ready to assist:

• Email: info@growpalsco.com
• Response Time: Within 24–48 hours on business days.

Return & Refund Policy

Returns

If the return is initiated by the customer, the customer is responsible for the return shipping cost. The exact shipping fee will depend on the carrier selected by the customer.

If the return is due to our responsibility—such as receiving damaged, defective, or incorrect items—the return shipping cost will be covered by us.

Return Eligibility

To be eligible for a return, please ensure that:

Items are unused, unwashed, undamaged, and in their original packaging with original labels attached.

The customer is responsible for return shipping costs unless the return is due to our error.

Items that do not meet these conditions will not be accepted for return.

Customers may request a return within 60 days of receiving the item, without providing a reason.

To initiate a return, please contact us at info@growpalsco.com. Once we receive and inspect the returned item, the refund will be issued to the original payment method.

Shipping fees will be charged at most once per order (including returns).

No restocking fees will be charged for returned items.

Refunds

Refunds will be processed within 3 business days after we receive and verify the returned item.

A confirmation email will be sent once your refund or exchange has been completed.

Please allow additional time for the refund to appear in your account, depending on your payment provider.

Refund requests are typically processed twice per week, which may cause a slight delay. If you have any questions, feel free to contact us at info@growpalsco.com.

Order Cancellation

Orders may be canceled before shipment. If you wish to cancel your order, please contact us as soon as possible at info@growpalsco.com.

Shipping Damage Claims

While we carefully package all orders, shipping conditions are beyond our control. Please inspect your package upon delivery.

If your item arrives damaged, please provide clear photos or videos of the damage and contact us immediately at info@growpalsco.com so we can assist you.

Non-Returnable Items

Customized or personalized products (such as items with lettering) cannot be returned or exchanged, unless there is a verified quality issue.