Shipping & Delivery

Orders are normally processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day. Customized or special-handling items may require additional preparation time shown on the product page or order confirmation.

Standard Shipping Charges

Estimated Standard Shipping Times

These are estimates, not guarantees. Customs, weather, carrier disruption and peak periods can add time. Tracking is emailed after dispatch.

Shipping Charges, Duties & Taxes

Current shipping charges and any free-shipping threshold are displayed before payment. Unless checkout expressly states that duties and import taxes are included, international orders are shipped on a duties-unpaid basis and the recipient is responsible for charges assessed by local authorities. If a parcel is refused because of unpaid import charges, actual return costs may be deducted from any refundable amount where permitted by law.

Cancellation and Address Changes

Contact info@covemuse.com as soon as possible. We can cancel or edit an address only before fulfillment begins. Once an order has entered fulfillment or been transferred to the carrier, interception cannot be guaranteed.

Damage, Loss and Delivery Problems

Report visible damage or missing contents within 7 days of delivery with the order number and clear photos of the parcel, label and affected items. We normally review complete claims within 3 business days and, when approved, offer replacement or refund as appropriate.

A parcel is treated as lost when the carrier confirms loss or when tracking has not shown delivery 10 business days after the end of the estimated transit window. Contact us so we can open a carrier investigation. Incorrect addresses, missed delivery, customs returns and theft after a confirmed delivery scan are reviewed individually under applicable law and carrier evidence.

Unable to Fulfill

If an item is unavailable or we cannot fulfill an order, we will notify you and issue the affected refund to the original payment method within 5 business days.

Returns & Exchange

You may request an eligible return within 30 days after confirmed delivery. Contact info@covemuse.com before sending anything back so we can provide the return instructions and destination.

Eligibility

Change-of-mind returns must be unused, unassembled and in the original condition with all parts, instructions and packaging. Proof of purchase is required. Customer-paid return shipping applies to change-of-mind returns unless mandatory law states otherwise.

Incorrect, Damaged or Defective Items

Report the issue within 7 days of delivery with your order number and clear photos. When verified, we will offer an appropriate replacement or refund and cover reasonable return shipping when a return is required.

Refund Timing

We inspect returned goods and notify you of the decision. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time. Original express-shipping charges are not refundable unless required by law or the return results from our error.

Exclusions

Used or assembled craft materials, opened consumables, gift cards and items returned without authorization may be ineligible, except where mandatory consumer law provides a remedy.